Refund, Cancellation and Return Policy

  • NRV Foods Pvt Ltd, shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate, or containing any other incorrect information or typographical errors. NRV Foods Pvt Ltd shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and the User has been charged.
  • Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped. Cancellation of the order can be done by sending us an email at nrvfoods@gmail.com
  • The Customer will be bound by the Cancellation, Return, and Refund Policy on (e-commerce website and shall not hold NRV Foods Pvt Ltd (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.
  • Returns after Dispatch of Products for Prepaid or COD mode of payment
    • Only in case of damage to packaging and wrong product shipped. No exchanges allowed
  • In case the Product is found having damage in packaging after delivery of the same and/or the wrong product is shipped, the Customer can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through sending an email at nrvfoods@gmail.com. The Customer needs to follow the process defined below for return:
    • Send an email to nrvfoods@gmail.com seeking for return of the Products
    • The Products shall have to be returned at the expense of the Customer to the address mentioned below:

NRV Foods Pvt Ltd No. B-63, 2nd Cross, 1st Stage, Peenya Industrial Estate, Bengaluru 560058, Karnataka, India

    • All approval of returns is subject to verification by NRV Foods Pvt Ltd and the same are left to the sole discretion of the NRV Foods Pvt Ltd.
  • In case, the Customer opts for the return of the Product due to damage of packaging or wrong product shipped, the Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged/returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of order of the Product with which the free gift(s) is/are given.
  • In the event of cancellation/return of order for the reasons mentioned as per our Cancellation & Return policy, NRV Foods Pvt. Ltd. shall reverse the payment in the same mode the customer has paid.
  • In case a consumer wants to cancel an order, he needs to do so by canceling by sending an email at nrvfoods@gmail.com. Partial return is not permissible. NRV Foods Pvt Ltd will refund a consumer only after the consignment is received at the NRV Foods Pvt Ltd location (Address as mentioned above) within 10 working days. NRV Foods Pvt Ltd reserves its right to claim the cost of logistics charges from the customer if the total value of the consignment is more than Rs.5,000/-